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Technical Support

Sales Inquiries

Monday through Friday,
8:00 a.m. to 5:00 p.m., CET
+1.360.312.7638
+44.131.208.3240
sales@eltima.com

Headquarters

Germany:
Frankfurt Herriot's,
Herriotstraße 1
60528 Frankfurt
Germany
Tel. +49.696.773.3496
United States:
601-108th Ave NE, Suite 1900
Bellevue, WA 98004, USA
Tel. +1.425.646.7359

Purchase questions

- FAQ: How can I order a product by Eltima?
- FAQ: Which payment methods are available?
- FAQ: Can I pay for your product in my native currency?
- FAQ: Can I buy from a reseller in my country?
- FAQ: How soon will I get the license after the order?
- FAQ: How will you deliver the product I order?
- FAQ: What if my order failed or was rejected?
- FAQ: Can I buy your product on a CD?
- FAQ: How can I place a Purchase Order?
- FAQ: Can I return product and get my money back?
- FAQ: What are the maintenance terms?

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Upgrade questions

I want to upgrade to a new minor version
I want to upgrade to a new major version

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Product*
Order ID (Reference # or Invoice Number) is a unique identifier of your order. Look for this number in the order confirmation email or on a BackUp CD Your Order ID
Your e-mail*

I don't know my Order ID

Registration problems

- FAQ: My registration key doesn't work
- FAQ: I received a registration key, but where do I get a full software?
- FAQ: Can I transfer a registered product to another computer?

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Order ID (Reference # or Invoice Number) is a unique identifier of your order. Look for this number in the order confirmation email or on a BackUp CD Your Order ID
Product*
Which verison of the software do you have installed?
Enter your Registration Name
Enter your Registration Code
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Recover lost registration info

- FAQ: I have lost my registration info. Can you somehow retrieve it and send again?

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Order ID (Reference # or Invoice Number) is a unique identifier of your order. Look for this number in the order confirmation email or on a BackUp CD Your Order ID
Enter all email addresses you want the registration info to be re-sent to Your e-mail*

I don't know my Order ID

Product
Product version you use now
License type and number of licenses
E-mail used to purchase the product
If you have the software installed, go to About option to see the name of the licensee Registration Name
Try to recollect at least year / month when you placed the order Approx date of order
Which online reseller did you use?
The physical address, phone or fax number which you provided during the purchase Any relevant details that can help us retrieve your order
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I didn't receive a registration info

- FAQ: Check your Spam filter settings and look through your Junk folder
- FAQ: I've ordered your product but didn't receive a Backup CD
- FAQ: I received nothing after placing the order. Did my order go through?
- FAQ: I've purchased your software but haven't got a registration key yet

	Still have questions?

Order ID (Reference # or Invoice Number) is a unique identifier of your order. Look for this number in the order confirmation email or on a BackUp CD Your Order ID
Enter all email addresses you want the registration info to be re-sent to Your e-mail*

I don't know my Order ID

Product*
License type and number of licenses
E-mail used to purchase the product
The one you entered when placing the order online Registration Name
If you are not sure, you can provide at least a range of dates Your order date
Which online reseller did you use?
Did you look for the email with registration information in your Spam folder? Yes Not yet, but i will
Please, provide us with any relevant details that can help us find your order Comments
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Other questions

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