Technical Support
We provide our customers with necessary information about our serial port communication products and 24/7 direct technical support - via e-mail, Internet, chat messengers or telephone.
Virtual Serial Port products manuals
You can find detailed product installation and usage info, as well as application samples in product manuals. Whenever you download the trial or purchase any of Serial Port communication products you will get the manual with the installer. You can also download it separately from our website.
Virtual Serial Port Driver manual
Virtual Serial Port ActiveX Control manual
Shared Serial Ports manual
Serial Splitter manual
Serial Port Monitor manual
Serial to Ethernet Connector manual
Virtual Modem PRO manual
Serial Port ActiveX Control manual
Advanced Serial Port Terminal manual
Serial Port Monitor ActiveX manual
Serial Port Sniffer ActiveX Control manual
Virtual Serial Port Driver Mobile manual
Serial Splitter Mobile manual
Forums
The easiest way to find an answer is to ask a person who has already faced your problem. Please, visit our specialized forums devoted to serial port communication solutions for instant help.
Virtual Serial Port Driver forum
Virtual Serial Port ActiveX Control forum
Shared Serial Ports forum
Serial Splitter forum
Serial Port Monitor forum
Serial to Ethernet Connector forum
Virtual Modem PRO forum
Serial Port ActiveX Control forum
Advanced Serial Port Terminal forum
Serial Port Monitor ActiveX forum
Serial Port Sniffer ActiveX Control forum
Virtual Serial Port Driver Mobile forum
Serial Splitter Mobile forum
Technical Support
Please first read the FAQ section in the software manual and visit our Forums for possible solutions.
If you still have questions, you can reach us at the following addresses:
- If you're connected the Internet, write to support@eltima.com with technical questions
- We are also available at the following instant messengers:
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- If you have the possibility to make international calls, call us or
+49 69 677 33 496 or +49 69 677 33 496.
- You may also use our contacts form to send us a message.
Bug reports
If you found a bug in our software you can report it to one of the e-mail
addresses mentioned above. Please provide the following information:
- An exact description of the bug (how can it be reproduced?)
- Version number and release date of the software
- Operating System version
